Course curriculum

  • 1
    Welcome to the Enhancement Agent Portal
    • Available to K & D Jones Client Services Llc Independent Contractors ONLY
    • Agent Enhancment Overview
    • Certification Reimbursement Tiers Program
    • Email is an important means of communication
    • ENROLLING-IN-A-CERTIFICATION-COURSE
    • Arise New User Guide
    • How to access your CSP ID #
  • 2
    Client Center: Pay Rates for the Client Programs
    • Client Pay Rates
    • 2020 Pay Schedule
    • 2020 K & D Jones Client Services Llc CSP Pay Schedule
  • 3
    NEW Resource Center: Answers to commonly asked questions
    • Program Assessment Tutorial Demo
    • Starmatic Tutorial
    • WHERE DO I SEND THE AFFIDAVIT FORM?
    • HOW DO I ENROLL IN A CERTIFICATION CLASS?
    • HOW DO I ACCESS TECHNICAL SUPPORT?
    • WHY AM I GETTING AN ERROR MESSAGE WHEN TRYING TO LOG INTO THE ARISE PORTAL?
    • WHERE CAN I FIND THE BOX TO SUBMIT A REFERRAL?
    • WHAT NEEDS TO BE DONE IF I NEED TO MISS A DAY OF CERTIFICATION TRAINING?
    • HOW DO I RESCHEDULE MY CLASS TIME FOR A CLASS I'M ALREADY ENROLLED IN?
    • ONCE ENROLLED IN A CERTIFICATION CLASS AM I ABLE TO GET A REFUND?
    • ARE TAXES TAKEN OUT OF PAYCHECK?
    • HOW DO I SUBMIT A TECHNICAL SUPPORT WAIVER?
    • HOW TO I ENROLL IN OTHER OPPORTUNITIES AVAILABLE THROUGH YOUR COMPANY?
    • HOW DO I SUBMIT A VACATION REQUEST?
    • WHAT DO I DO IF THE PORTAL IS DOWN WHEN I AM SUPPOSED TO BE IN CERTIFICATION CLASS?
    • HOW DO I RUN A PC CHECK PRIOR TO EXPRESSING INTEREST IN A CLIENT?
    • IF I DROP OR GET DROPPED FROM A CERTIFICATION CLASS. HOW LONG MUST I WAIT BEFORE ENROLLING IN ANOTHER CLASS?
    • TIPS BEFORE ENROLLING IN A CLIENT CERTIFICATION CLASS.
    • WHEN IS PAYDAY?
    • I PASSED CERTIFICATION CLASS. WHAT DO I DO NEXT?
    • What can I do if my Computer fails the PC Check?
    • DUO Security
    • Arise Platform New-User Reference Guide
  • 4
    Extra Video Resources
    • Enroll into a Certification Class
    • Program Assessment Tutorial
    • Getting Equipment on a budget!
    • Dream of being a Chat Agent?
  • 5
    Certification Readiness Tutorial (Agents Enrolled In Class)
    • Getting Ready for Certification Tutorial
    • Getting Ready for Certification CHECKLIST
    • How to be successful in Certification Training
    • What does not work in an Arise certification class
  • 6
    Servicing Readiness Tutorial (Agents New to Servicing)
    • Servicing Readiness Tutorial
    • Commitment Adherence Tutorial
    • Stamatic Tutorial
    • Keeping your SquareUp Account Up-to-date